Support

Reporting Bugs and Requesting Features

To report a bug, please send an email to support@packetsmith.ca with the following information:

  • A detailed description of the bug
  • Operating System version
  • The version number of the software
  • Preferably, a sample PCAP file that allows us to replicate the problem

To request a new feature for PacketSmith, please email support@packetsmith.ca with a detailed description of your idea. Netomize will evaluate all feature requests based on their:

  • Applicability: How well the feature aligns with PacketSmith’s purpose
  • Future Plans: How the feature fits into the long-term development of PacketSmith

Integration Complexity: How difficult would it be to integrate the feature into the existing codebase

Questions

For any other questions or inquiries, please send an email to info@packetsmith.ca.

EULA

The End-User License Agreement (EULA) for PacketSmith can be found here PacketSmith-EULA.